Change management is the process, through tools and techniques, to manage the transition to a new reality, trying to make the people involved able and willing to work in the new defined context and achieve the expected results.
The Management of Change, is composed of three key elements:
- Content: It refers to what must be changed in the formal organization (structure, business processes, management systems, technology, among others).
- People: It refers to the human dynamics that influence or cause change or that are the product of this change (handling of people's emotional reactions, learning new behaviors, changing mental models, changing culture).
- Processes: It refers to how the organization will transform itself. The process denotes the flow of activities that will produce changes in content, while simultaneously, people and culture are transformed, to successfully operate the new organization.
The general methodology offered by Grant Thornton in Colombia, has six stages: